Privacy policy

Venue staff sign in to the admin app to run their business. GamePlan collects their information directly and is responsible for it.

Guests book, buy tickets, or sign waivers at a venue that uses GamePlan. The venue decides what to collect and why. GamePlan stores and processes that information on the venue's behalf and under its instructions. If you are a guest with a question about your information, the venue you visited is usually the right place to start, and we will help them answer it.

Account details. Name, email address, phone number, and optionally a birthday and preferred ways to be contacted. Staff accounts also record the organization, venues, and role assigned to them.

Bookings and purchases. The activity, date, time, party size, price, and payment status of each reservation or ticket, along with the guest's name and contact details at the time of booking.

Waivers. When a guest signs a waiver, GamePlan keeps the exact text they agreed to together with the information the venue asked for: name, email, phone, ZIP code, date of birth, gender, an age acknowledgment, and a typed signature. A parent or guardian signing for a minor also provides the minor's name, date of birth, and their relationship to the child. Signed waivers are legal records and are not edited after they are submitted.

Verification and security records. When you change the email or phone number on an account, we record the request, the IP address and browser it came from, and whether it was confirmed. We keep the time of your last sign-in.

Support requests. Anything you send us when you ask for help, including the email address you send it from.

Technical information. Standard server logs that include IP address, browser type, and the pages requested. This website does not use advertising trackers or third-party analytics cookies.

• To take and manage bookings, tickets, and waivers for the venue.
• To send transactional messages: booking confirmations, tickets, receipts, account invitations, and one-time verification codes.
• To let venue staff find a guest's record quickly inside the admin app.
• To keep accounts secure and to investigate abuse or fraud.
• To answer support requests.
• To meet legal obligations, including keeping signed waivers as records.

GamePlan does not sell personal information and does not use it to serve advertising.

A venue may ask guests whether they want to receive its marketing emails, for example on a waiver form. That choice is recorded and passed only to that venue's email marketing tool. GamePlan itself does not send marketing email or text messages to guests. You can withdraw from a venue's marketing at any time using the unsubscribe link in its emails.

GamePlan sends text messages only to deliver a one-time verification code when a user adds or changes the phone number on their account. Each message is sent in response to a request the user makes in the app. There is no recurring text subscription. Message and data rates may apply. See the text message program page for details.

We share information with companies that help us run the service. Each one is allowed to use it only to provide their service to us.

• Google Cloud and Firebase host the application, store its data, and handle sign-in.
• Twilio delivers text messages containing verification codes.
• Resend delivers transactional email sent from bookwithgameplan.com.
• Square processes payments for venues that connect a Square account. Card numbers are entered directly with Square and never reach GamePlan's servers.
• Constant Contact receives guest email addresses and marketing consent for venues that connect it to their account.

We also share information with the venue you booked with, since it is their booking, and with authorities when the law requires it. If Constant Change Labs is ever acquired or merges with another company, this information would transfer with it and this policy would continue to apply.

The admin app and booking widget use cookies and similar browser storage to keep you signed in and to remember the venue you are working with. These are necessary for the service to work. This marketing website sets no cookies of its own.

Account information is kept while the account is active. Bookings, orders, and tickets are kept as business records for the venue. Signed waivers are kept for as long as the venue needs them as a legal record, which is typically several years after the visit. Pending verification requests expire within minutes and are then deleted. Server logs are kept for a limited period for security and troubleshooting.

Data is encrypted in transit and at rest. Verification codes are stored only as one-way hashes and expire after ten minutes. Access to guest and account data inside the admin app is restricted by role, and staff see only the organizations and venues they belong to. No system is perfectly secure, and we will notify affected people and venues if a breach affects their information.

GamePlan accounts are for adults. Information about a minor is collected only when a parent or guardian signs a waiver on the child's behalf at a venue that requires one. We do not knowingly collect information directly from children under 13. If you believe a child has provided information to us directly, contact us and we will delete it.

• Venue staff can update their name, email, phone number, and contact preferences from account settings in the admin app.
• Guests can ask the venue, or us, to see, correct, or delete the information held about them. We will honor the request unless the venue must keep a record by law, as with signed waivers.
• Anyone can unsubscribe from a venue's marketing email using the link in the message.
• Residents of places with privacy laws that grant additional rights, such as California or the European Economic Area, can exercise those rights by contacting us. We do not discriminate against anyone for doing so.

When this policy changes, we will update the effective date at the top of this page. If a change materially affects how we use information you have already given us, we will notify account holders by email before it takes effect.

Constant Change Labs
hello@bookwithgameplan.com